Overview

Our Refunds & Returns Policy complies with the Australian Consumer Law (ACL).

Consumer Guarantees

• Products come with guarantees that cannot be excluded under the ACL.
• You are entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change-of-Mind Returns

• Accepted within 30 days of delivery.
• Products must be unopened and in original condition.
• Customer pays return shipping.

Damaged or Faulty Goods

• If your product arrives damaged or has a manufacturing fault, we will cover return shipping and provide a full refund or replacement.

How to Request a Return

• Contact us at inquiries@christineandrews.com.au with proof of purchase and details of the issue.
• We will provide instructions for returning the product.